Refund policy

We have a 7-day exchange policy, which means you have 7 days after receiving your item to request a exchange.  

To be eligible for a exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mazekickzsa@gmail.com.

If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a exchange will not be accepted.

You can always contact us for any return question at mazekickzsa@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Before making payment, kindly ensure you are certain about your order and size selection. If you happen to order the wrong size or sneaker, please note that all delivery costs for the exchange will be borne by you.

Refunds 

At MazeKickzSA, we are committed to delivering high quality products that you love. If you are not completely satisfied with your purchase, we’re here to help.

If you wish to request a refund, please contact us within 7 days of receiving your order. To be eligible for a refund, the item must be returned in its original, unused condition, including all original packaging and accessories.

Once we have received and inspected the returned item, we will notify you of the outcome of your refund request. If your refund is approved, it will be processed using your original method of payment. Please note that it may take several business days for the funds to reflect in your account, depending on your payment provider.

For any questions or to initiate a refund, please contact our customer support team at mazekickzsa@gmail.com. We are committed to making the process as smooth as possible and ensuring you have a great shopping experience with us.