Refund policy
We have a 7-day exchange policy, which means you have 7 days after receiving your item to request a exchange. Â
To be eligible for a exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at mazekickzsa@gmail.com.
If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a exchange will not be accepted.
You can always contact us for any return question at mazekickzsa@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Before making payment, kindly ensure you are certain about your order and size selection. If you happen to order the wrong size or sneaker, please note that all delivery costs for the exchange will be borne by you.
RefundsÂ
At Maze Kickz, we are committed to delivering high-quality products that you love. We understand that sometimes, a product may not meet your expectations. While we do not offer refunds, we are more than happy to assist you with an exchange.
If you are not completely satisfied with your purchase, we invite you to contact us within 7 days of receiving your order to exchange it for another item of equal or lesser value. Please note that the product must be returned in its original condition.
For any inquiries or if you would like to proceed with an exchange, please contact our customer service team at mazekickzsa@gmail.com. We're here to help and ensure that you have a great shopping experience with us.